Privacy Policy

Blackstone Design is an independent creative and digital consultancy based in Jindalee QLD 4074, Australia, led by Creative Director Dan Smith.

Privacy contact: Dan Smith, dan@blackstonedesign.au, 0438 417 545.

Depending on how you contact us, we may collect:

• your name, business or organisation name, email address and phone number
• project details, goals and messages you send us
• indicative budget ranges
• information needed to prepare proposals, deliver services and invoice clients
• technical and usage information about your visit to our website (see section 5)

We don't ask for sensitive information. Please don't send it to us unless it's needed for a project.

• Website forms — when you submit an enquiry through our contact or enquiry forms.
• Email and phone — when you contact us directly.
• Meta lead forms — when you submit an Instant Form on Facebook or Instagram. Meta collects this information and passes it to us, and it is also subject to Meta's own privacy policy.
• Working together — during proposals, projects and ongoing client relationships.
• Automatically — through cookies and similar technologies when you use our website.

We use personal information to:

• respond to enquiries and arrange conversations
• prepare quotes and proposals
• deliver services and manage projects
• manage client relationships, billing and records
• understand how our website and advertising perform, and improve them
• send occasional updates where you have agreed or would reasonably expect them

Our website uses the following tools, which may set cookies or similar technologies:

• Google Analytics — to understand how visitors use the site.
• Google Ads conversion tracking — to measure whether our ads lead to enquiries.
• Microsoft Clarity — to understand how pages are used, including session recordings and heatmaps of clicks and scrolling.

These providers may collect information such as your IP address, device, browser, pages viewed and interactions. You can block or delete cookies in your browser settings, and use Google's ad settings or the Google Analytics opt-out browser add-on to limit tracking.

We don't sell personal information. We do share it with service providers who help us run our business, only as needed for them to provide their services. These include our website hosting and email delivery providers, Google, Microsoft and Meta, and the everyday business tools we use for email, file storage and accounting.

We may also disclose information where required or authorised by law.

Some of our service providers, including Google, Microsoft and Meta, store or process information outside Australia, including in the United States and other countries where they operate. We choose reputable providers, but their handling of information is also governed by their own privacy terms.

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including limiting access and using secure, password-protected services. No online service is completely secure.

We keep information only as long as needed for the purposes above and for our legal, tax and record-keeping obligations, then delete or de-identify it. Enquiries that don't lead to work are kept for a limited period in case you come back to us, then deleted.

You can ask to see the personal information we hold about you, or ask us to correct or delete it, by emailing dan@blackstonedesign.au. We'll respond within a reasonable time, usually 30 days. In some cases the law may allow or require us to keep certain information.

You can opt out of marketing emails at any time by using the unsubscribe link or emailing dan@blackstonedesign.au.

If you have a privacy concern or complaint, please contact us first and we'll try to resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.